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OL 414

Reference Processes

Explore fundamental principles of professional accountability that underpin the provision of information services in libraries.  Develop effective reference interviewing techniques to answer customer queries.  Explore topics related to the management of information service including service standards, in person and virtual service points, policy development and strategies for continuing professional development of staff.  Prerequisite: OL383 Online Searching

CRN
Regular
Fee
Day
Date
Time
Instructor
Location
Status
Delivery Method: Online Learning

25989

$401.86

JAN 14-APR 22

Online


Bldg: Online
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